Context
Support and operations work at zoovu focused on making product knowledge and issue handling scalable.
The challenge
Help a large and growing user base resolve problems quickly while turning recurring issues into product insight.
Approach
- 01Structure support workflows and knowledge
- 02Identify recurring customer friction
- 03Feed issue patterns back into product and operations
System / stack
Support operationsKnowledge managementCustomer feedbackProcess design
Outcomes
- Support operations established for more than 2,500 users
- Recurring customer issues made more visible to internal teams
What this reinforced
Support becomes product infrastructure when its signals are organized and shared.
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