ZEN.COM
Making purchase benefits work end to end
- ROLE
- Senior Product Owner accountable for product priorities and delivery across Extended Warranty and Cashbacks, working with design, engineering, commercial, legal, compliance and external partners.
- WORK
- Make a partner-backed financial service feel straightforward without hiding the conditions that matter. Customer expectations, service rules, compliance requirements and API constraints all need to describe the same experience—including what happens when a journey does not follow the happy path.
- RESULT
- Extended Warranty + Cashbacks
- Customer journeys
- Partner APIs
- Service rules
